Terms of Service

Marketing pages at pedestalpos.com describe Pedestal products for informational purposes. Feature, pricing, hardware, processor, and app availability may change. Status badges on Features and Hardware reflect current public guidance and do not guarantee availability for every merchant, processor, location, device, or use case.

Access to Pedestal POS, back office, online ordering, customer display, kitchen display, reporting, inventory, integrations, and related apps requires an authorized merchant, dealer, enterprise, or support account. Each merchant uses a dedicated environment, such as businessname.pedestalpos.com. Users must keep credentials confidential, follow assigned role permissions, and use the service only for lawful business purposes.

Customers are responsible for all activity by their owners, employees, contractors, dealers, agents, authorized users, and consumers who access customer-controlled services, ordering links, devices, or accounts.

Before a merchant uses Pedestal in production, the merchant may be required to accept an order form, merchant agreement, service level agreement, support terms, payment setup terms, hardware terms, or go-live checklist. Continued access to Pedestal after account activation, onboarding, click-acceptance, signed order form, or production use means the customer accepts the applicable terms.

Merchants are responsible for reviewing their configuration before go-live, including products, prices, taxes, discounts, tenders, tips, payment terminals, online ordering, house accounts, gift cards, users, roles, reports, printers, labels, and inventory settings. Merchants must complete and retain reasonable test transactions before live processing and must promptly notify Pedestal of any configuration or transaction issue.

POS deployment may include phases such as account setup, menu or product import, inventory setup, hardware configuration, payment configuration, printer or label setup, staff training, test transactions, go-live, and post-go-live support. Pedestal timelines depend on the customer providing accurate information, credentials, menus, pricebooks, tax settings, hardware access, processor or gateway credentials, network access, and timely approvals.

Pedestal is not responsible for delay, incomplete setup, reporting errors, or go-live issues caused by inaccurate customer data, missing customer information, unavailable hardware, unsupported devices, processor delays, network issues, third-party outages, or customer failure to review and approve setup.

Custom development, non-standard configuration, data migration, report customization, integration work, hardware changes, payment configuration changes, workflow changes, or requests outside the original scope must be documented and approved by Pedestal before work begins. Additional fees, timelines, testing, or a separate statement of work may apply.

Pedestal may decline or defer requested changes that create security risk, processor risk, compliance risk, support burden, product instability, or conflict with Pedestal's product roadmap.

Pedestal provides software and integrations. Pedestal is not a bank, acquiring bank, payment processor, payment facilitator, money transmitter, lender, or funds custodian. Card, ACH, gateway, gift card, loyalty, and other payment-related services are provided by third-party processors, gateways, banks, platforms, or service providers selected or approved for the merchant.

Pedestal does not intentionally store full card numbers, CVV, PIN data, or magnetic stripe/EMV data. Merchants are responsible for ensuring that their payment processor, gateway, merchant account, terminals, settlement settings, batches, deposits, refunds, tips, chargebacks, and fees are configured and reconciled correctly.

Customers retain responsibility for the accuracy, legality, completeness, and use of customer-provided data, including product data, pricing, tax rules, employee data, customer data, loyalty data, house account data, order data, inventory counts, imported files, and images. Customers must not upload unlawful, infringing, harmful, or malicious content.

Pedestal handles information as described in the Privacy Policy. Customers are responsible for obtaining any consents, notices, permissions, and legal rights required to collect, upload, process, email, text, print, export, or otherwise use personal information through Pedestal.

Pedestal may integrate with third-party services, including payment processors, gateways, terminals, app stores, hosting providers, accounting platforms, delivery providers, email providers, SMS providers, hardware manufacturers, printers, scales, scanners, and other systems. Pedestal does not control and does not assume liability for third-party services, customer networks, customer hardware, customer devices, customer internet service, app store review, processor underwriting, gateway decisions, settlement timing, chargebacks, bank actions, or third-party outages.

Pedestal provides the services using commercially reasonable efforts. Except as expressly stated in a signed agreement, the services, software, websites, integrations, beta features, documentation, and support are provided “as is” and “as available.” To the maximum extent permitted by law, Pedestal disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, and that the services will meet every customer requirement.

To the maximum extent permitted by law, Pedestal's total aggregate liability arising out of or relating to the services, software, websites, agreements, support, integrations, implementation, or professional services will not exceed the fees actually paid by the customer to Pedestal for the affected service during the twelve months before the event giving rise to the claim, or one hundred dollars ($100) if no fees were paid.

To the maximum extent permitted by law, Pedestal will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost sales, loss of goodwill, loss of data, business interruption, cost of substitute services, chargebacks, processor fees, lost deposits, inventory discrepancies, or customer claims, even if Pedestal was advised of the possibility of those damages.

Except where a signed agreement states otherwise, the customer's sole and exclusive remedy for service availability, support, implementation, or software performance issues is Pedestal's commercially reasonable effort to correct the issue, provide a workaround, or provide any service credit expressly available under the applicable Service Level Agreement. Service credits, if any, are not refunds and may not exceed the limits stated in the applicable SLA or agreement.

To the maximum extent permitted by law, the customer agrees to defend, indemnify, and hold harmless Pedestal Studios Inc., its affiliates, officers, directors, employees, contractors, agents, successors, and assigns from and against claims, losses, damages, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to: customer or user misuse of the services; customer data or content; inaccurate product, price, tax, payment, inventory, employee, or customer information; customer network, hardware, device, or peripheral issues; customer violation of law; regulated or age-restricted sales; customer employee or contractor conduct; unauthorized access caused by customer credentials or devices; and disputes between the customer and its own customers, employees, processors, gateways, banks, dealers, vendors, or third-party providers.

Do not attempt to access another merchant's data, abuse APIs, interfere with service availability, bypass authentication, conduct unauthorized testing, upload malicious code, misuse credentials, violate processor or gateway rules, or use Pedestal for unlawful, deceptive, infringing, or abusive activity.

Pedestal may suspend or restrict access if a customer fails to pay, creates security or operational risk, violates these terms or a signed agreement, misuses the services, causes harm to Pedestal or other customers, or if suspension is required by law, processor rules, gateway rules, app store requirements, or third-party provider action.

Questions about these terms: support@pedestalpos.com